Shipping & Delivery

📦 Order Processing

Once you place your order, our team works quickly to process it — typically within 24 hours on business days. Once processed, you’ll get a confirmation email (or SMS) with the tracking number so you can follow your package every step of the way.

🌍 Shipping Regions

We ship Australia-wide — to every state and territory.

If you’re ordering from overseas or looking for international shipping, please contact our support team prior to placing an order so we can quote you accurate rates and delivery times.

⏱ Shipping Timeframes

• Standard (Domestic): 3–7 business days

• Express (Domestic): 1–3 business days

(Please note: these timeframes start from the moment your order is processed — not when you place the order.)

International shipping times will vary depending on destination country and chosen shipping method.

🚚 Delivery & Handling

• All orders are carefully packed to ensure your gear arrives in top condition.

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the packaging and item so we can correct it as soon as possible.

• If you’re not available at delivery, our courier will leave a “missed delivery” notice — you may need to pick up the package from your local depot or arrange a re-delivery.

💵 Shipping Costs

• Domestic shipping rates within Australia are automatically calculated at checkout based on your address and package weight.

• For orders above [insert free-shipping threshold] we offer free standard shipping.

• For international orders, shipping cost will be quoted on request based on destination and shipping method.

🔄 Order Tracking & Support

You can check the status of your order at any time using the tracking link provided in your confirmation email.
If you have questions about shipping or need help — such as changing your delivery address, requesting faster shipping, or reporting an issue — our customer support team is here to help.

📬 Why Choose Us

We know gear matters — so does delivering it. Our goal is to get your order to you fast, safely, and hassle-free. From placing your order to unboxing your new gear, we aim to make the experience smooth and satisfying.